%20--%3e%3cg%20stroke='%237A5612'%20stroke-width='.35'%20stroke-linejoin='round'%3e%3cpath%20fill='url(%23gl)'%20d='M32.00%2034.50%20L32.00%204.00%20L22.60%2021.56%20Z'/%3e%3cpath%20fill='url(%23gd)'%20d='M32.00%2034.50%20L32.00%204.00%20L41.40%2021.56%20Z'/%3e%3cpath%20fill='url(%23gl)'%20d='M32.00%2034.50%20L61.01%2025.07%20L41.40%2021.56%20Z'/%3e%3cpath%20fill='url(%23gd)'%20d='M32.00%2034.50%20L61.01%2025.07%20L47.22%2039.44%20Z'/%3e%3cpath%20fill='%235E400B'%20d='M32.00%2034.50%20L49.93%2059.18%20L47.22%2039.44%20Z'/%3e%3cpath%20fill='url(%23gd)'%20d='M32.00%2034.50%20L49.93%2059.18%20L32.00%2050.50%20Z'/%3e%3cpath%20fill='url(%23gd)'%20d='M32.00%2034.50%20L14.07%2059.18%20L32.00%2050.50%20Z'/%3e%3cpath%20fill='url(%23gl)'%20d='M32.00%2034.50%20L14.07%2059.18%20L16.78%2039.44%20Z'/%3e%3cpath%20fill='url(%23gl)'%20d='M32.00%2034.50%20L2.99%2025.07%20L16.78%2039.44%20Z'/%3e%3cpath%20fill='%23F2D88A'%20d='M32.00%2034.50%20L2.99%2025.07%20L22.60%2021.56%20Z'/%3e%3c/g%3e%3c!--%20scales%20of%20justice%20(white,%20thin%20bronze%20outline%20for%20contrast%20on%20gold)%20--%3e%3cg%20filter='url(%23lift)'%3e%3cg%20transform='translate(0%202.6)'%3e%3cg%20fill='url(%23ink)'%20stroke='%236B4A0C'%20stroke-width='.45'%3e%3crect%20x='31'%20y='24'%20width='2'%20height='21'%20rx='.8'/%3e%3crect%20x='18.5'%20y='24.2'%20width='27'%20height='1.9'%20rx='.95'/%3e%3ccircle%20cx='32'%20cy='25.15'%20r='1.7'/%3e%3cpath%20d='M14.8%2035.2%20h10.4%20a5.2%203.9%200%200%201%20-10.4%200%20Z'/%3e%3cpath%20d='M38.8%2035.2%20h10.4%20a5.2%203.9%200%200%201%20-10.4%200%20Z'/%3e%3crect%20x='27.6'%20y='44'%20width='8.8'%20height='2'%20rx='.8'/%3e%3crect%20x='25.4'%20y='45.6'%20width='13.2'%20height='2.4'%20rx='1'/%3e%3c/g%3e%3cg%20stroke='%23FFFFFF'%20stroke-width='.8'%20fill='none'%20stroke-linecap='round'%3e%3cpath%20d='M20%2026%20L15.2%2035.2%20M20%2026%20L24.8%2035.2'/%3e%3cpath%20d='M44%2026%20L39.2%2035.2%20M44%2026%20L48.8%2035.2'/%3e%3c/g%3e%3c/g%3e%3c!--%20'G'%20crest%20--%3e%3cpath%20transform='translate(32%2013.6)%20scale(1.12)%20translate(-32%20-13.6)%20translate(0%206.4)'%20fill='url(%23ink)'%20stroke='%236B4A0C'%20stroke-width='.4'%20d='M36.1%2011.6%20V8.6%20H35.2%20L34.9%209.4%20A4.6%204.6%200%200%200%2032%208.4%20A5%205%200%200%200%2027%2013.6%20A5%205%200%200%200%2032.1%2018.8%20A4.9%204.9%200%200%200%2035.4%2017.6%20V15.2%20H36.3%20V14%20H32.4%20V15.2%20H33.6%20V17%20A3%203%200%200%201%2032.2%2017.4%20C30.1%2017.4%2029.1%2015.8%2029.1%2013.6%20C29.1%2011.4%2030.2%209.8%2032%209.8%20C33.6%209.8%2034.6%2010.7%2035%2011.6%20Z'/%3e%3c/g%3e%3c/svg%3e)
Kommunikation
Bewertungen kommentieren: Do's and Don'ts für Unternehmen
Schweigen ist keine Lösung. Auf negative Kritik sollten Sie reagieren – aber richtig.
Do's
- Sachlich und höflich bleiben.
- Bedanken für das Feedback.
- Konkrete Lösung anbieten ("Bitte melden Sie sich unter...").
- Kurz fassen.
Don'ts
- Standard-Textbausteine (Copy & Paste).
- Rechtfertigungen oder Schuldzuweisungen.
- Streit anfangen.
- Kundendaten veröffentlichen ("Sie haben doch gar nicht bezahlt!").
